Delivery Information


Most orders, excluding wholesale, will ship within 24 hours, provided the product ordered is in stock.  Orders are not processed or shipped on Saturday or Sunday.  We cannot guarantee when an order will arrive or be held responsible for any delivery times.  Consider any shipping or transit time only as an estimate. Expedited shipping means we will ship your order USPS Priority instead of First Class.  Expedited shipping does not mean an order will leave our facility any quicker than another. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Delivery of items purchased from  to addresses outside the United States is limited.

If the customer provides us with the wrong address, the customer is liable for all shipping charges or we will refund order less all shipping chargers.

Cloud 9 Hemp’s preferred carrier is USPS, and all shipping will be completed through them unless otherwise specified. 

All ship times are counted in business days only and correspond with those of USPS, our preferred carrier. Cloud 9 Hemp honors all holidays honored by our preferred carrier and follows a M-F work week.

Any missing products from an order must be reported within 24 hours of delivery to begin investigation.

All charges imposed by customs will be the responsibility of the customer.